Client feedback:
Randstad
"Building Your Business," our report based on ORB’s survey, has been extremely well received by our clients both in terms of demand (we are reprinting it having dispatched the original 3,000 print run) and the quality of the writing. The issues covered have struck a chord with our clients and have commented on the relevance of the content to the issues they are facing. ORB's work was very professional and we would recommend their services to others."
Shona Bradshaw, Marketing Specialist, Randstad
The Basic Skills Agency
“At a time when detailed information on levels of adult basic skills was not readily available, we were pleased with the survey work undertaken on our behalf by the Opinion Research Business. Their work was carefully constructed, sensitively conducted and robustly analysed. This presented us with a far more detailed picture of the literacy and numeracy context, across parts of the West Midlands , than we had ever had before. This, in turn, allowed us to take our own thinking and planning to a new level.”
Geoff Bateson - Core Skills Development Partnership
BBC Corporate Social Responsibility
"My experience of working with ORB has been its rapid response to proposed work, agility and flexibility to frame things in a satisfactory way and regular feedback throughout the survey process allowing us to assess the mood more quickly and creatively than with other polling organisations. ORB have proved their capacity to deliver reliable information consistent with our needs and to give analysis and insights that have helped us refashion our work accordingly and, in some cases, their work has helped to drive policy making on the wider front... which is credit to their authority."
Lord Michael Hastings - Head of Corporate Social Responsibility, BBC
Carlton Screen Advertising
"We have conducted many recall studies with ORB over the past couple of years. They have always offered cost-effective proposals and been able to deliver quality results to tight deadlines..."
Chris Hall - Carlton Screen Advertising
The Conservative Party
“The team at ORB provided me as General Election Campaign Director with timely and rapidly reported analysed research findings – both qualitative and quantitative – to ensure that our campaign was always in touch with the concerns of voters. They were flexible and creative and provided a good, personal service. Timely and accurate information is critical for campaign decision making and ORB delivered it on a daily basis.”
Lynton Crosby , 2005 General Election Campaign Director, The Conservative Party
McCarthy & Stone
“The presentation, structure and content of the report is first class and I will certainly have no hesitation in recommending your services… I have been particularly impressed with the interest that you have shown in the subject matter and with the enthusiasm that you have shown for my Company and its concerns.”
Gary Day, Land and Planning Director, McCarthy & Stone
Norwich Council – Leading Authority, National e-Citizen project
"With any marketing campaign it is essential to measure whether it has engaged its intended targets and influenced attitudes and behaviour, otherwise it is impossible to gauge its effectiveness. During their work on the e-citizen national project, ORB provided us with data that measured changes in awareness and uptake of e-services for 13 local authority areas. They completed 6,000 interviews and 32 focus groups within our very demanding timeframe, demonstrating that they have the resources and professionalism to deliver research required by those involved in the planning and delivery of e-services.
ORB was responsive and flexible throughout the project, being able to accommodate all of our requests - often at very short notice. I was impressed by their enthusiasm and commitment as well as by their research expertise."
Chief Executive - Norwich City Council
Pearl & Dean
"ORB have always provided us with accurate, cost effective research and a highly professional service. They understand Pearl & Dean and our clients' needs and have never failed to exceed our expectations."
Nick Cullen - Pearl & Dean
Strategic Rail Authority (SRA)
"ORB's work is a central part of our communications strategy and a key element in the delivery of the strategy. Genuinely, we are breaking new ground and it would not have been possible without the creativity and attention that ORB has applied to the project."
"The presence of research and message development under one roof is rare - probably unique - and is a core plank of our communications effort. Creating a virtuous circle through messaging and research is not new, but doing it with a single, unified team makes a phenomenal difference."
Ceri Evans, Director of Communications, Strategic Rail Authority
The United Learning Trust
“We have been working together for the past two years on a range of consultation and communication issues. During that time you have always provided a first class service, often working out-of-hours and at short notice. The team has extensive experience of consulting with members of minority groups and are always willing to go the extra mile.”
Tracey J Gregory – Fundraising and Communications Director, The United Learning Trust
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